Secret Passageways

Jun 25, 2021
 

LEADER'S FIELD GUIDE

Discover the hidden component to creating a 5-Star experience when serving others by being polite, attentive, discreet, and anticipatory.


A few months ago, I had the privilege of working at one of my favorite places on earth! I was invited to help facilitate a board retreat at The Broadmoor. According to the Forbes Travel Guide system, The Broadmoor is the “original and longest-running 5-Star hotel in the world.”1 Those five stars are not easy to earn....

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2021Q2 REVIEW: Toughness

Jun 18, 2021
 

LEADER'S FIELD GUIDE

Let’s reflect on the Leader’s Field Guides from 2021Q2. As you focus on “toughness”, how does drive and persistence play into your success?


It’s time for a review! Reflect on 2021Q2 and consider what you’ve incorporated into your leadership and what needs more attention. Think about how each topic challenges you to reflect on your perseverance over the last three months. What role are grit and tenacity playing? How can you...

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Death Zone Leadership

Jun 11, 2021
 

LEADER'S FIELD GUIDE

The Death Zone is 23,000+ feet, where oxygen cannot sustain human life. At that altitude, can you still be polite? Or, are you the “DUD”?


Chris Warner, mountaineer and co-author of High Altitude Leadership, has led over 150 summit expeditions. For Warner, a typical day at the office is near the Death Zone. It is called the death zone because, at 23,000+ feet above sea level, available oxygen in the air cannot sustain human life. It is not just the lack of...

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Best Job EVER

Jun 04, 2021
 

LEADER'S FIELD GUIDE

Which markers does Glassdoor use to rank the top 100 ‘Best Places to Work’ and what does a Starbucks Frappuccino have to do with it?


I have always imagined how much fun it would be to work at a coffee shop! I wouldn’t run the cash register; I would be a barista. I know, you probably have to refill the paper towels in the restrooms and take out the trash. But, wouldn’t it be fulfilling getting to know customers and their favorite drinks? I have...

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Barriers to Change

May 21, 2021
 

LEADER'S FIELD GUIDE

Hiatt’s book defining the ADKAR Model of individual change defines barrier points, explains accountability, and outlines sustainable change.


The only constant is change. Some people like change. When it comes to technology for instance, I’m an early adopter. When I see a new application or an upgrade, I press every button, explore every option, and test every feature. It’s exciting; it’s like discovering an underwater city. I wonder what I will...

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Intrapreneurship

May 14, 2021
 

LEADER'S FIELD GUIDE

Whether you are enterprising from within a large corporation or through a small business, Rice’s “Four Fs” provide a framework for success.


While living in Madison, WI, I visited a local entrepreneur club. A detailed outline was distributed by the host to all in attendance. Of course, I planned to be attentive. I always hope to learn something new, but when I notice the presenter listed Faith as one of the "Four Fs” on his outline—my...

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Playing Your Hand

May 07, 2021
 

LEADER'S FIELD GUIDE

How does evolution of the four suits, the ace, the “suicide king” of hearts, and the joker inspire us to lead teams with pure intentions?


Every summer, we got to visit my cousins’ house where we were always treated to new magic tricks. My favorite tricks were the card tricks! Misdirection and sleight of hand serve the magician well, but it is certainly not recommended for the ethical card player. As leaders, we are all dealt a hand. We don’t get...

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Second Chances

Apr 30, 2021
 

LEADER'S FIELD GUIDE

Second chances aren’t easy to give and are even harder to take. The movie “Hoosiers” shows mercy AND expectation from different viewpoints.


After already being ejected twice from games earlier in the season, Coach Dale asks the referee to eject him from the game. The referee says, “Well, I guess you’ve got your reasons,” and throws him out of the game as the crowd erupts with anger. Coach Dale walks off the court barely concealing his...

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It Remains Day 1

Apr 23, 2021
 

LEADER'S FIELD GUIDE

Jeff Bezos wrote a final letter to his employees, what were his parting words and how can his Day 1 Mindset inspire you toward your Amazon?


What do Amazon, Apple, Google, and Microsoft have in common? They were incubated in a garage, ranked in the top 25 US companies for revenue according to the Fortune 500 (second, fourth, eleventh, and twenty-first, respectively), and rated as the world’s four most valuable brands.1, 2, 3 Visual Capitalist reports Amazon,...

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Lost in a Crowd

Apr 16, 2021
 

LEADER'S FIELD GUIDE

Surrounded by dogs, mountain bikers, and hikers, we…got…lost! Find out how a misguided hike reminds leaders about best practices and U-turns.


The weather was perfect; my husband and I planned an entire day of possibilities. We ventured off our beaten path with the expectation of discovery. We wanted to do something new, different, unexplored. As it is for most journeys, the beaten path was wide and well-traveled. Helpful signs were clear and well-placed....

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LEADER'S FIELD GUIDE

LIGHT-HEARTED WISDOM FOR SERIOUS BUSINESS!