Ever feel a twinge in your gut in response to a request? Maybe it's time for a different "Yes"! Find out what "Nice Girls Don’t Get…" author suggests.
The customer is always right, right? Well, “Yes, and…” We’ve all been pressed at the last minute to move up a deadline or expand the scope of an effort, usually without additional payment or time. We want to be accommodating and perceived as cooperative, but that can come at a price. We are tempted to compromise our own boundaries to ward off the worst-case scenario which might include being considered unhelpful, unlikable, or _____. In her podcast interview with Dave Stachowiack, Dr. Lois Frankel agrees that in response to an unethical or illegal request, a no is absolutely warranted.
But Frankel, author of the Nice Girls Don’t Get… series, offers an additional reason for saying no that might surprise the “Customer is always right” camp: A no is also warranted when a request could be accommodated but goes against our own principles, purpose, or brand. Self-proclaimed Nice Girl recounted a story about being asked to change a PowerPoint slide, she responded by saying, “I’m not willing to change this PowerPoint because, that’s part of the problem … we don’t say the tough stuff…” Frankel says, “If it’s the hill I want to die on, I’ll say no.”
Otherwise, when you feel that twinge in your gut in response to a request, use a different yes:
Notice that lengthy explanations are not needed and invite evaluation of our personal reasons rather than inviting compromise and negotiation. If your boundaries are worth protecting, then protect them. Respond to that twinge in your gut by offering reasonable choices and appearing cooperative. Finally, don’t forget that no is always an option.
Inspiration: Coaching for Leaders: Podcast 471: How to Say No Without Saying No, with Lois Frankel (via Overcast). The one where Dave Stachowiack (ste-HO-vee-ack) interviews Lois P. Frankel Ph.D., author of the Nice Girls Get… series: Nice Girls Don’t Get the Corner Office; Nice Girls Don’t Get Rich; Nice Girls Don’t Speak Up or Stand Out.
by Michelle Sugerman • Leading Synergies, LLC • © All Rights Reserved
Light-Hearted Wisdom for Serious Business