Which markers does Glassdoor use to rank the top 100 ‘Best Places to Work’ and what does a Starbucks Frappuccino have to do with it?
I have always imagined how much fun it would be to work at a coffee shop! I wouldn’t run the cash register; I would be a barista. I know, you probably have to refill the paper towels in the restrooms and take out the trash. But, wouldn’t it be fulfilling getting to know customers and their favorite drinks? I have close friends who suggest I wouldn’t be very good at that job. What?! Admittedly, I am better at enjoying coffee drinks than making coffee drinks. A lot depends on the customers and where you work.
Perhaps you saw the tweet titled “on today’s episode of why I wanna quit my job” featuring a photo of a Starbucks customer’s thirteen “modifications to his Carmel Crunch Frappuccino including what appears to be seven pumps of dark caramel sauce, five pumps of Frappuccino roast coffee, and a random single pump of honey blend.”1 Ok, complex customer requests do impact job satisfaction and employee perception of the workplace matters, too!
Glassdoor presents “Employees’ Choice Awards for the Best Places to Work” every year. They compile anonymous opinions on the pros and cons of working for an employer and solicit advice employees have for management. An overall ranking of satisfaction is also obtained, along with the rating of their CEO.2
Here are the other markers Glassdoor uses to select the best places to work:2
Customizing beverages at Starbucks and our baristas’ expertise in helping customers find and craft the right beverage has and always will be the heart of the Starbucks Experience. ~ Starbucks, May 2021
In response to Edward’s complicated Frappuccino order, Starbucks chose to reiterate their mission-- suggesting $14.00 beverage orders are welcome.3 By the way, Starbucks did not make this year’s Top 100 Best Places to Work. Ok, maybe my friends are right, my mission is to empower leaders and teams, in part, by improving their workplace. I have the best job EVER! (I do make a mean decaf Americano: no cream, no sugar, no modifications.)
Sources: 1 Food & Wine: Starbucks Baristas Are Sharing Customers' Most Complicated Orders on Twitter; 2 Glassdoor: Employees’ Choice Awards for the Best Places to Work in 2021; 3 People: Starbucks Responds After Barista's Viral Tweet About Complicated Order.
by Michelle Sugerman • Leading Synergies, LLC • © All Rights Reserved
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